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Opening conversations about care

Our teams have been reaching out to the local community to spread the word about the wide range of services and support we can offer.

Our Wellbeing Team Lead, Julie Moran, has been out sharing information about the Hospice, answering questions, and connecting with people who may not otherwise be aware of the help available.

Julie recently paid a visit to the Shree Ram Mandir, an Indian temple in Ashton-under-Lyne. Every Thursday, the temple runs a session called Krupa Mandal, where people come together for hymns, prayer, talks, games, and lunch.

Julie was warmly welcomed by around 35 people, many of whom spoke about their own positive experiences of Willow Wood.

Julie (right), our Wellbeing Team Lead, visited the Shree Ram Mandir temple in Ashton-under-Lyne. 

Among them was Pravina Mistry, one of the temple’s secretaries, who also supported as a translator for those whose first language is Gujarati and aren’t as fluent in English.

Pravina shared: “I think Willow Wood is becoming more familiar to people who come here. I know some whose partners were looked after at the Hospice. My mother-in-law received care there when she was diagnosed with cancer.

“I think everyone was really engaged and has taken a lot from Julie’s talk about how they can access the services at Willow Wood. I don’t think it’s a taboo anymore – having a life-limiting illness can be talked about openly. I had ovarian cancer 14 years ago and I’m still here. It’s beneficial having people from Willow Wood coming into the temple to make that connection and raise awareness.”

Julie’s visit is part of our Community Services team’s engagement strategy – aiming to increase referrals, build new relationships, increase our profile and identify opportunities for community partnerships.

She has also been to the Shree Bharatiya Mandal Indian Temple in Ashton, and The Together Centre in Dukinfield for an event hosted by the Advanced Cancer Team. As a direct result of these visits, we’ve already received new referrals, meaning more local people are now receiving the care and support they need from us.

Julie told those in attendance about Willow Wood Hospice services

“Our Wellbeing team are keen to actively visit community faith groups to introduce our services and ensure they are accessible, inclusive, and respectful of all cultural and spiritual needs,” said Julie.

“By engaging directly with diverse communities, our aim is to build trust, listen to their perspectives, and raise awareness about the support we offer. It was a privilege to be welcomed into the Shree Bharatiya Mandal temple and enjoy fellowship with such lovely people.

“This outreach helps bridge gaps in understanding, fosters meaningful relationships, and ensures our care is truly person-centred and respectful of all cultures and backgrounds.”

By meeting people in a familiar environment, we’re able to provide vital education, break down barriers, and show how our Hospice can support not only patients but also their families.

We are so grateful to everyone who has welcomed us into their communities – and we look forward to continuing these important conversations across Tameside and Glossop.

If you’re part of a community group that would benefit from hearing from our Hospice team, give us a call on 0161 330 1100 and ask for Callie Harrop, our Head of Community Services.

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Head of Community Services recognised with award

We’re absolutely thrilled to share that our Head of Community Services, Callie Harrop, has won an award at this year’s Greater Manchester Health and Care Champion Awards.
Callie was one of three shortlisted finalists in the Rising Star category and took home the accolade at last night’s ceremony, held at Manchester’s Science and Industry Museum.
We’re also proud to be the only hospice to have been recognised with an award.
The awards are organised by the Greater Manchester Integrated Care Partnership, celebrating outstanding individuals and teams working across health, social care and community services across the 10 boroughs of Greater Manchester.
Since becoming our Head of Community Services in May 2024, Callie has led our Community Services teams to enhance patient pathways, streamline referrals and improve care coordination.
“I was overwhelmed, honoured and humbled to be recognised and receive this award,” Callie reflected. “It was a fantastic opportunity to hear all the wonderful things happening across Greater Manchester and I’m so proud to be recognised as a part of that.”
She was nominated for her award by our Clinical Director, Nicola Cheetham, who shared: “Callie is an exceptional leader whose commitment to compassionate care shines through and has made a real impact at Willow Wood. On behalf of everyone at the Hospice, huge congratulations to Callie – we’re all really proud of her fantastic achievement.”
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Meet Caroline – our new Dementia Team Lead

Hello, I’m Caroline, and I’m the new Dementia Team Lead here at Willow Wood Hospice.

I’ve been warmly welcomed into the Community Services team and I’m already really enjoying the role.

I’ve worked at Willow Wood for 13 years, most recently as a Sister on the Inpatient Unit. Before that, I was a District Nurse in Tameside, supporting patients in their own homes. I’ve previously had experience of dementia care working in a nursing home, before I trained to be a nurse. After I qualified, I trained at the Manchester Royal Infirmary and worked there for around two-and-a-half years.

All of those experiences combined have taught me how vital it is to truly see the person behind the dementia diagnosis and maintain their dignity at every stage. During my time as a Sister on our Inpatient Unit, I supported many patients with various types of dementia, and I’ve always recognised the importance of supporting their carers too.

I’ve always had a special interest in palliative care and felt ready for a new challenge—something where I could make a difference for people living with dementia and their families. The aim of the dementia services at Willow Wood Hospice is to give dementia patients and their carers a voice, ensure they are heard, and are treated with the dignity they deserve.

One of the highlights so far has been taking part in the Dementia Café. The first one I attended was a VE Day celebration, which was really special. You could see how much joy it brought to everyone there. The team of volunteers are fantastic—they organise different activities for each café, which not only helps stimulate the person living with dementia but also gives carers a space to connect, share, and build friendships. The sense of community and support is truly heartwarming.

In this role, we often visit patients in their own homes, taking the time to build rapport with both the patient and their carer. A big part of our work is Advance Care Planning—helping people make decisions for the future, while they are still able, based on their wishes. That can be something as simple as identifying their favourite music, which can bring comfort in moments of distress, or discussing where they would like to receive care in the later stages of their illness. It can also be ensuring symptoms are managed with optimal medication management.

We also coordinate with other services—liaising with GPs, signposting to the right support, and ensuring everything is in place, from pain management to physiotherapy, occupational therapy or home equipment.

I feel incredibly lucky to be part of the Willow Wood Hospice team. It’s a beautiful place with a wonderful workforce. We all support one another and share the same goal—to make a real difference to the lives of those we care for.

Looking ahead, together with Wendy, our Assistant Practitioner, we are going to build on the strong foundations already in place for dementia care at Willow Wood and explore how we can develop the support we offer, whilst continuing to listen closely to the needs of our patients and their carers.

With one in two people in the UK expected to be affected by dementia in their lifetime—either by developing the condition themselves or caring for someone who does—the demand for specialist support will only increase. Here at Willow Wood, we’re committed to being there for as many people in Tameside and Glossop as we can. We have one chance to get it right.

Our Dementia Support services include our Dementia Carers Support Group which is unique in that while a carer attends a small therapy group, we provide activities and support for their loved one in the safe environment of the Hospice.

For more information about our services, visit www.willowwood.org.uk/dementia-support

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New bereavement support for people who have lost loved ones at Willow Wood

Willow Wood is launching two new groups aimed at bereaved people grieving for loved ones who have received care at the Hospice.

The Sunflowers Support Group is designed specifically for children aged eight to 13 years old, offering age-appropriate activities and gentle guidance to help them understand and express their grief.

They must be comfortable in a small group with other young people; be demonstrating a struggle in their grief where a parent/guardian/carer is noticing adverse changes to their behaviours or usual routines; be able to attend all six proposed dates.

The group – led by a qualified Counsellor – will run for six weekly sessions on Mondays at the Hospice, from 4pm to 5.30pm, starting on 24th February and ending on 31st March.

To express interest in a child attending the group, visit https://willowwood.org.uk/sunflowers-support-group/ to fill out a simple form and the Hospice’s Family Support team will be in touch with more details.

A new drop-in is also starting to support bereaved family members and those closest to someone who was cared for through any service at Willow Wood.

The Bereavement Support Hub gives people the opportunity to connect with the Hospice’s Family Support team for reassurance, guidance, information and signposting, as well as to self-refer to Counselling, future groups or spiritual support.

There will be quarterly drop-in sessions at the Hospice from 9.30am to 11am on the following Tuesdays this year: 25th February, 27th May, 26th August, and 2nd December.

Anyone interested in attending can express their interest by going to https://willowwood.org.uk/bereavement-support-hub/

The Hospice is based on Willow Wood Close, off Mellor Road, in Ashton-under-Lyne (postcode OL6 6SL).

Bethan Creighton, Family Support Lead and Senior Family Support Counsellor at Willow Wood Hospice, said: “Grief can be an overwhelming and isolating experience, especially for children and families who have lost a loved one.

“At Willow Wood, we want to provide a safe and supportive space where people can express their emotions, connect with others who understand, and find the guidance they need.

“Our new bereavement support offers that opportunity to those whose loved one was cared for at the Hospice, ensuring nobody has to navigate their grief alone.”

PICTURED: Bethan Creighton, Family Support Lead and Senior Family Support Counsellor, in the Hospice gardens.