The Willow Wood Hospice Distribution Centre has evolved into a dynamic space, not just for sorting and distributing donations but as a welcoming hub where people can drop off items, browse the Clearance Outlet, and support our hospice through their purchases.
It’s also a key centre for the distribution of furniture, ensuring donations reach the right places efficiently.
Under the leadership of Warehouse and Logistics Manager Paul King, our centre on Langham Street in Ashton-under-Lyne has continually adapted to the ever-changing retail landscape, operating efficiently and effectively to support the success of our shops—including the Clearance Outlet.
Since joining the Hospice in the summer of 2023, Paul has worked tirelessly to implement much-needed structure and organisation in the warehouse.
“When I first started, things were already running well, but there was still room to refine and enhance our processes,” Paul explains. “We have developed robust systems to ensuring everything runs seamlessly,” Paul says. With over 30 amazing volunteers (plus extra helping hands from corporate groups), the team keeps things running smoothly.
A key part of this transformation has been the introduction of the Clearance Outlet, which has added a new dimension to our retail operations.
Since it first opened in October 2024, the shop has seen an increase in donations and growing numbers of repeat customers.
“We’ve had fantastic feedback about the shop being warm, clean and inviting,” says Paul. “We’re seeing more people returning with friends, which means word is spreading.”
Paul with Retail Manager Lynn Ward in the Clearance Outlet
More donations, more opportunities
The increased footfall in the shop has led to a surge in donations. With a clear and structured process in place, our team ensures that all items are assessed, sorted and distributed effectively.
“When someone donates, a team member helps them unload their items and checks what we can accept. We ask if they’re eligible for Gift Aid, and if so, we print labels to attach to their donations,” Paul explains.
“Items are then sent upstairs via the lift for sorting. Some will go to eBay if they are of higher value, others will be allocated to our retail shops, and some will be set aside for the Clearance Outlet.”
To ensure we make the most of every donation, Paul encourages donors to consider the quality of their items before bringing them in.
“We’re incredibly grateful for all donations, and we ask people to think about whether they would happily give the item to a friend or family member. If so, it’s likely a great donation for us. However, if an item is too worn or damaged to be resold, we unfortunately have to use valuable time, money, and effort to dispose of it properly.
“By donating good-quality items, you’re helping us focus our resources where they’re needed most meaning more income from donations going towards patient care, rather than fuelling trips to the tip.”
The Clearance Outlet is currently in need of bric-a-brac, CDs, DVDs and softback books, and the team asks that donations be brought in bags or boxes for easy transportation. Donations can be made between Monday and Saturday from 9am to 3:30pm.
Paul and Van Driver Alan lifting donated furniture
A well-oiled machine
Paul has drawn on his extensive experience in warehouse management to implement key improvements that have made a significant impact.
“In previous roles, I had to manage operations in warehouses with very little space, so I’ve always had to think about how to keep things moving efficiently,” he shared. “At Willow Wood, we had the space, but it needed structure. We’ve reorganised areas, creating a bespoke area for our eBay team, designated areas for seasonal clothing, and even introduced a section for Fashion Show pieces.”
The improvements aren’t just operational, the whole building has been made more appealing for the workforce.
“We’ve painted the warehouse, improved signage and installed new iron gates outside. Compared to 18 months ago, the place is almost unrecognisable – in a good way.”
With a strong team and a well-organised system in place, the Clearance Outlet and Donation Centre has become a crucial part in the success of our retail operations – which Paul puts down to the whole team’s dedication.
“Everyone works together, and our shop managers have been fantastic. They’ve embraced the changes and made my job so much easier. The team is stronger than ever, and we’re always looking for more volunteers to join us.”
Your support in donating goods, buying items and volunteering makes a huge difference. For more information, please get in touch with the team by calling 0161 669 4849.
Pupils from St Peter’s Catholic Primary School in Stalybridge have embarked on a ‘pilgrimage’ from the school to Willow Wood Hospice.
Twenty-eight children from Year Four walked from the school on Hough Hill Road to the Hospice in Ashton-under-Lyne, which took around 40 minutes, on Wednesday 7th May.
They were warmly greeted by Willow Wood’s staff and volunteers and, after having refreshments, pupils Keeva Gallagher and Evelyn McGrath presented the Hospice’s Director of Fundraising and Communications, Sam Duncan, with a special candle.
The youngsters also had a look at the Hospice’s beautiful gardens before walking back to school.
Every 25 years, the Catholic Church holds a Jubilee year and all members of the Church family participate in the holy year.
To mark the occasion, every class at St Peter’s has chosen somewhere to make a pilgrimage to and Year Four decided to choose Willow Wood Hospice – which provides free specialist, compassionate and dignified care to patients living with any life-limiting illness in Tameside and Glossop.
Sam Duncan, Director of Fundraising and Communications, receives the candle from Keeva and Evelyn at Willow Wood Hospice.
Sinead Barber, class teacher and Deputy Headteacher, explained: “This year is the Catholic year of the Jubilee and the theme is Pilgrims of Hope, that we become Pilgrims of Hope and during this sacred year everybody is encouraged to make a pilgrimage to a sacred place to reaffirm their faith.
“So our Year 4 class have walked to Willow Wood. It was a lovely walk on a sunny day and we had lots of volunteer helpers. Lots of the parents came along to support us as well which is really nice.
“As a school, we want to bring the community into school and go out into the community as well.
“The candle we have presented symbolises that Jesus is the light of the world. The candle and the light is a symbol of hope.”
The school has supported the Hospice previously – their Choir have sung at our Garden of Lights celebration evenings in the lead-up to Christmas and, more recently, at our Dementia Café.
Pupils have taken part in our Bunny Hop campaign at Easter – hopping around the school playground to raise funds for the Hospice.
They have also supported Willow Wood through their Christmas productions when they sell programmes and other items.
Lucy Ta’ati, Community Events and Engagement Fundraiser, said: “We were truly touched by the children’s visit and their thoughtful gesture.
“It’s incredibly heartwarming to see young people actively supporting their community and taking an interest in what we do at the Hospice.
“Their candle gift was a beautiful symbol, and we’re so grateful to St Peter’s for their continued support.”
After receiving heartbreaking news that her bone cancer is incurable, Tristessa Sedgwick underwent chemotherapy that made her so ill that she felt like she was on the brink of dying.
One phone call to Willow Wood Hospice, however, helped change her outlook.
“A friend of [my husband] Andrew’s came to know Willow Wood when his mum came to the Hospice and suggested we had a look around and get to know the team,” explained the 58-year-old.
“Soon after my chemotherapy, when I was not in a good place, I called the Hospice. Julie from the Wellbeing team asked if it would help if I came in to talk to her whenever it suited me. I said it would – I came in that afternoon and Julie listened to me for two hours over a cup of tea.
“The difference I felt just talking through my emotions was phenomenal. I told Julie I could not thank her enough.”
Tristessa with her husband Andrew and dog Bob in the Hospice gardens
It wasn’t just the conversation with Julie in late August 2024 that helped put Tristessa at ease, it was the environment of the Hospice – which she quickly learned was not just ‘a place to come right at the end’.
“It’s very calm and peaceful,” Tristessa stated. “You come in and feel like you’re taking a big, deep breath because you can let go and just relax a bit. It’s like a bit of a release, a hug. It feels very reassuring when you come in.
“I’ve said categorically to Julie, my GP and everybody that the Hospice is where I want to come at the end. I want it to feel like an extension of home, not somewhere that feels scary.”
As she came to terms with her diagnosis, Tristessa enjoyed attending the Be Active sessions on Wednesdays at the Hospice.
“Even though we haven’t all got the same issues and problems, fundamentally we’ve got a similar diagnosis so you feel like you can relate with other people.
“What struck me from the first session was I expected everyone to be elderly but there were people of mixed ages, which made me realise I wasn’t alone and I couldn’t feel too hard done by.”
Tristessa, Sharon and Deepak in the Bee Active session in The Hive at the Hospice
‘We concentrate on a patient’s individual wellbeing’
Julie Moran, the Hospice’s Wellbeing Team Leader, explains how Tristessa and others are supported by our Wellbeing service.
“At Willow Wood Hospice, we focus on a patient’s individual wellbeing. Our role is to offer a holistic programme of care that supports the patient, their families and carers.
“It is paramount that we are there to help Tristessa and others to carry on their lives, knowing that if they need us, they can call us or drop in. We take pride in supporting local people and are frequently humbled by their bravery and resilience.
“When I reflect on my work, I feel extremely privileged in my role as Wellbeing Team Leader to support Tristessa along her palliative journey – the true hero being Tristessa, who has faced her incurable illness with such courage and dignity.”
As a keen gardener, Tristessa has also been comforted by the serenity of our beautiful gardens.
“When I first came in, Julie encouraged my husband and I to look in the gardens. For me, it was that tranquility that struck me,” she noted.
“I did a mindfulness walk in the gardens for my first Be Active session and met head gardener Sophie, who I had a nice talk with – she even offered to give me some tips for my garden!”
Tristessa with Julie in the Hospice gardens
The array of vital services that the Hospice provides has been beneficial to those closest to Tristessa too.
“My diagnosis doesn’t just affect me, it has a knock-on effect on my family,” she told us.
“I’m very close to my three sisters. We started coming together to the Coffee Mornings at the Hospice – it’s something nice to do and it was good so they became familiar with Willow Wood too.
“I’ve been having counselling with Sarah which has been great, and two of my sisters are going to use it as well. They want to get involved and see somebody.”
Sarah Ellenbogen, Senior Family Support Counsellor, explained: “Tris gave me permission to share this small part of the work we’ve done together. In our sessions, we’ve explored how her cancer diagnosis started to define her, dominating conversations and routines.
“By offering Tris space to reflect, she was able to separate herself from her cancer — she was still the person she’s always been. We spoke about losing her agency, and how making small plans, like meeting a friend or getting her hair done, helped her take back some control. Planning, something central to her work as a designer, felt significant.
“Together, we also explored what the future might look like — recognising it still existed, even if different than before. By planning the time she has left, she felt able to have important conversations with loved ones and helped her imagine what life might look like after she was gone. This felt like acceptance.”
‘You don’t realise how vital hospices are until you’re here’
Tristessa’s sisters Scarlett, Saffron and Tiffany grew up in Saddleworth but live in different parts of the region now, so they started getting together at our monthly Coffee Mornings in September 2024.
“The Coffee Mornings are very welcoming and the volunteers make it fun and light-hearted, yet there is still time for us to have a coffee and a talk,” said Saffron. “It’s hard for us to come together in one room so it’s an opportunity for us to have a catch-up face to face.”
Tristessa, Scarlett, Saffron and Tiffany pictured in The Sanctuary at the Hospice
Scarlett, who is looking to access our Counselling service, has already seen the impact hospices like Willow Wood have and was surprised to learn how they are funded.
“At Willow Wood they support the patient and the patient’s family,” she explained. “I feel certainly that I could phone the Hospice at any time. Sometimes you want to speak to someone who understands but isn’t a close family member or friend.
“The focus is very much on patient wellbeing as opposed to making something better because, in a lot of situations, you can’t make it better. That’s what has really opened my eyes about hospices. The community spirit of hospices is very supportive to individuals and also their families.
“I thought hospices were attached to hospitals, I didn’t realise they are largely self-funded. I think if people did realise this, they would be horrified and would want to support more because most people will find themselves needing a hospice at some stage in their life.”
Saffron added: “Unless you become involved, you just think of a hospice as helping people in the very last few days of someone’s life. You don’t realise how vital hospices are until you’re here and that has to change.”
Tiffany has certainly noticed a positive difference in Tristessa since the Hospice has supported her.
“Coming to Willow Wood has really helped lift her back up rather than pushing her down.”
‘My workplace has been phenomenal’
Tristessa’s illness has led to a period of absence from her job as a sales manager at a fabric manufacturer in West Yorkshire, however the unwavering support of her employer Mobus Fabrics has meant work has been one less thing to worry about.
“I’ve not been well enough to work but my workplace has been phenomenal. They know my situation at home and have been super supportive.
“I was talking about resigning and they wouldn’t hear of it – they still see me as part of the team. I’ve worked with them for 10 years and knew them well before I joined. I imagine not every employer is like that, so I’m lucky.”
Such is how much the company value her, 13 members of the Mobus team took on the Yorkshire Three Peaks Challenge in April to support Tristessa and to raise funds for Willow Wood Hospice.
They set themselves a target of £10,000 and raised 80 per cent of that total in less than a week, so they increased their target and have raised over £20,000 – an incredible amount!
“Tris is more than just a colleague to us – she is family,” said Managing Director Lee Paxman. “She has been part of our team for many years, and now, as this amazingly strong woman faces an incredibly difficult journey with incurable bone cancer, we want to do something to show our love and continued support.
“The walk was not just a challenge – it was a tribute to Tris and a way to give back to Willow Wood Hospice, the place that is bringing her peace, comfort and care when she needs it the most.”
In honour of Tris, UK Fabric Shows also donated £5,000 to Willow Wood and would like to support the Hospice as their adopted Charity of the Year.
Tristessa’s colleagues from Mobus Fabrics have helped to raise over £20,000 for Willow Wood Hospice
Focusing on quality of life
Tristessa was first diagnosed with scleroderma in 2013 – a condition similar to arthritis but affecting connective tissue rather than joints.
A CT scan eventually revealed something far more serious – cancer in her lungs, which then spread to her bones.
“Once I heard it had spread to my bones, I thought this is terminal,” she said.
Tristessa was referred to the Christie for chemotherapy over the summer, but the treatment left her extremely ill.
“My husband and I decided I couldn’t have any more chemotherapy, it was giving me no quality of life.”
With the support of her consultant, Tristessa chose to focus on quality of life.
Tristessa has been able to resume one of her favourite activities: walking her miniature Schnauzer, Bob, around Mossley, where she lives. Walking became her way of staying mobile after her diagnosis.
“Everything I’ve been through makes you realise it’s those small pleasures in life that are the most important things,” she said.
“It’s just one day at a time. The network I have around me has helped me psychologically as well as physically. I feel lucky that I’ve got this window of life, however long, and some people don’t get that.”
Tristessa has visited the Hospice for her Be Active sessions and continues to receive support from our Counselling team. For more information about the Hospice’s services, visit www.willowwood.org.uk
Willow Wood Hospice’s fifth Fashion Show was a night to remember, bringing together glamour, generosity and community spirit.
Held for the second time at The Lock on Castle Street in Stalybridge, the stylish venue welcomed 130 people on Friday 9th May.
The evening sparkled from start to finish, raising a fantastic £3,000 in support of patient care at the Hospice.
Guests enjoyed a glass of fizz on arrival before settling in to watch the runway show, featuring our fabulous volunteer models showcasing summer collections.
After the show, the downstairs was transformed into a boutique-style pop-up shop, full of stylish clothes, shoes and accessories – all at a fraction of retail prices.
There was hot and cold food, plus a wide range of drinks from the bar, to keep everyone refreshed throughout the evening.
Guests could also enter a raffle, with some fantastic prizes on offer.
Pauline Lunt, Head of Retail at Willow Wood Hospice, said: “We’re so grateful to everyone who came along and made it a fantastic night.
“Huge thanks to Wendy and the team at The Lock for their incredible support and kind donation, to the students from the fashion department at Tameside College for all of their help, to our wonderful models, and to our amazing retail teams whom we couldn’t do it without.
“Our five Fashion Shows combined have raised £16,000, which has really made a difference to patients with a life-limiting illness in our care.”
Our Fashion Show will return on Friday 7th November – keep your eyes peeled for more details!
Hundreds of visitors visited the ninth annual Flower Festival at Willow Wood Hospice across a sun-soaked weekend to experience the spellbinding sights and floral delights.
The event has already raised over £6,000 towards patient care at the Hospice, based in Ashton-under-Lyne, with more money still to come in.
Guests who came on Saturday, May 10, and Sunday, May 11, wandered through an enchanting array of 21 floral displays which followed the theme of the magical world of Harry Potter.
The wizarding world of Hogwarts was reflected – from the Ministry of Magic and Quidditch, to The Prisoner of Azkaban and even Professor Pomona Sprout’s Herbology Class.
To further boost Hospice funds, each display had a price tag attached so they could be purchased by those in attendance and collected at the end of the festival.
The festival was officially opened on Saturday morning by Hospice patron Ellie Leach – a former Coronation Street star and Strictly Come Dancing champion – who cut the ribbon.
Adding an extra touch of Harry Potter magic on Saturday was Bill Andrew — the real-life driver of the Hogwarts Express in all seven films — who shared stories from behind the scenes and signed books and photos for delighted fans.
Visitors also enjoyed posing for photos with life-sized cutouts of Harry Potter characters, generously donated by Star Cutouts UK, which were available to buy at the end of the weekend to raise additional funds for the Hospice.
There were also refreshments served by a band of volunteers in The Hive, and Prosecco in the Garden Room, where there was card, craft, wooden craft, cake, tombola and raffle stalls for visitors to browse.
Outside in the Hospice’s picturesque gardens, guests basked in the beautiful weather while enjoying live music from the Mossley Ukulele Group and Mike Styan and friends on Saturday, and the Sounds Familiar Ukulele Band on Sunday.
The festival is organised by a committee of dedicated volunteers, comprising Eileen Smith, Ann Fee, Pauline Giblin, Christine Lucas, Sheila Redfearn, Lorraine Vaughton, Moya Evans and Pam Chadwick.
Speaking on behalf of the Flower Festival Committee, Eileen said: “It was an amazing weekend and the weather was glorious. We’re so grateful to everyone who came along to support the festival. A special thank you to our Willow Wood patron Ellie Leach for opening the event, and to Bill Andrew for travelling from Crewe to share his unique Hogwarts stories.
“We would also like to thank everyone who helped in any way — from arranging flowers and sponsoring displays, to working in the kitchen and manning the stalls. A big shoutout goes to Jeanette, Christine and John who work all year to handcraft cards, cushions, and wooden gifts — donating 100 per cent of their takings to Willow Wood.”
As the petals settle on another successful festival, the committee will soon start looking ahead to next year’s event — which will mark the 10th edition of this much-loved community celebration.
It costs £3.6 million a year for Willow Wood Hospice to continue providing its vital services to deliver compassionate care to patients from Tameside and Glossop with a life-limiting illness.
With only around 24 per cent of that total coming from the Government, the Hospice relies on the generosity of the community by making donations; organising or supporting fundraising events; donating or buying goods to its charity shops; leaving gifts in Wills; joining the weekly lottery or volunteering.
If you would like to organise your own fundraiser for Willow Wood, the Hospice’s Fundraising team can support you – contact fundraising@willowwood.org.uk or call 0161 330 7788.
We’re thrilled to share that Willow Wood Hospice won the Retailer of the Year award and received a Special Commendation for Care in the Outstanding Contribution to Tameside category at the Tameside Business Awards.
The awards ceremony took place on Wednesday night at The Village Hotel in Ashton-under-Lyne.
We were represented by our CEO Tracy Minshull, Chairman Timothy Jackson, Clinical Director Nicola Cheetham, Director of Fundraising & Communications Sam Duncan, Head of Retail Pauline Lunt, and Partnership Development Lead Joanne Lees.
These honours are a testament to the dedication, compassion and relentless hard work of our incredible workforce – which is all of our staff and volunteers.
We have also been shortlisted in the Social Enterprise / CIC / Charity of the Year category at this year’s Pride of Tameside Business Awards.
We will find out if we have been successful on Friday 13th June at Dukinfield Town Hall – fingers crossed!
Pictured: CEO Tracy Minshull and Clinical Director Nicola Cheetham (left) with our Special Commendation for Care and Director of Fundraising and Communications Sam Duncan and Head of Retail Pauline Lunt with our Retailer of the Year award.
A MUSIC festival organised by a local pub raised the roof over the Bank Holiday weekend in aid of Willow Wood Hospice.
The Angel Inn in Dukinfield held the two-day event christened ‘Angel Fest’ for the second successive year.
Last year’s event raised over £2,000 for the Hospice – based in Ashton-under-Lyne, which provides compassionate and dignified care to patients with any life-limiting illness from Tameside and Glossop.
The pub hoped to raise an even bigger total this year and have achieved it, with the final amount confirmed as £3,098.99.
Landlady Dawn Woodhouse chose to support Willow Wood, where a family member was cared for, and after a number of customers expressed to her how vital the hospice’s services are for the community.
One of the acts on stage during this year’s Angel Fest
Lucy Ta’ati, our Community Fundraiser, said: “Our heartfelt thanks go to Dawn and the team at The Angel Inn for their incredible support and generosity.
“Events like Angel Fest show the true spirit of community and raise vital funds that help us continue providing compassionate care to local people with life-limiting illnesses.
“We’re truly grateful for everyone who supported the event and helped make the weekend such a fantastic success.”
For the event, the beer garden at the King Street establishment was decked out in multi-coloured bunting and a full stage set-up, courtesy of Mick and Kev from J&J Transport.
Entertainment was in full swing on Saturday (3rd May) and Sunday (4th May) – provided by Si Peddle, Carl Morris, Dale, Flashbax, the Rockerfellas and many more.
There was plenty of festival fun both indoors and outdoors, including Mel and Pete’s Karaoke, and games such as a charity 501 darts competition – with a fantastic malt whisky prize donated by Philip and Mary Cox.
Food stalls selling burgers, hot dogs, candy floss and more kept everyone fed, and there was a charity auction.
Willow Wood and GTD Healthcare have been working in partnership on an exciting 12-month pilot project, aimed at enhancing the delivery of palliative care at the Hospice.
The initiative, which began in February 2025, was developed from an idea of the Hospice’s Clinical Director Nicola Cheetham.
A passionate advocate for nursing, Nicola proposed trialling a new model of care that places a senior nurse with enhanced skills and non-medical prescribing (NMP) responsibilities alongside doctors on the Hospice’s Inpatient Unit.
Nicola said: “This collaboration builds on the success of our previous partnership in 2022, when GTD Healthcare supported our out-of-hours medical cover.
“We are excited to see how this new initiative enhances patient care and look forward to working closely with GTD Healthcare to develop further opportunities for partnership and service improvement.”
Recognising the value of this innovative idea and the challenges of implementing it, GTD Healthcare – a social enterprise that delivers GP practices, urgent care and community services across the North West – provided one of its experienced clinicians to support the pilot.
Claire Wilson, a Senior Clinical Practitioner and Specialist Palliative Care Nurse, has had a positive impact since February when she started working two days a week alongside the Hospice’s medical and nursing teams, delivering specialist palliative care within the Inpatient Unit.
Claire Wilson has been working on the Inpatient Unit at the Hospice since February
Claire said: “This is such an exciting opportunity for me — it’s the first time I’ve worked in Tameside, but having worked in a hospice before, I know just how special and impactful they are.
“The team here have made me feel incredibly welcome. I see this as not just a learning opportunity for the whole team, but for me too. Ultimately, everything we do is about enhancing patient care, and I’m really proud to be part of this pilot.”
In addition, Margaret Hayes, Palliative Care Lead at GTD Healthcare, is also overseeing clinical supervision to the Hospice’s Inpatient Unit team on a monthly basis.
A full evaluation of the pilot will take place after six months but the early feedback has been overwhelmingly positive.
Margaret commented: “This is a great opportunity for GTD Healthcare to work with our wider partners and show the wide range of knowledge and expertise that the organisation has. We are really looking forward to our ongoing work with Willow Wood and to see how the project progresses.”
Tracy Minshull says she feels “both proud and humbled to lead such an incredible organisation” as she marks a year in charge of Willow Wood Hospice.
Tracy officially took over the reins as Chief Executive Officer from Karen Houlston on 1st May 2024.
It has been a busy and rewarding first 12 months in the role for Tracy, who has worked in the health and social care sector for over 25 years.
Reflecting on her time at the Hospice so far, she said: “One early moment stood out to me: a patient’s husband said: ‘Even the smallest things, you do really well’. It’s a simple statement that perfectly captures the care we provide.
“This year has been all about relationships. It’s been a privilege to connect with our staff, volunteers, trustees, patrons, and the families we serve. I’ve spent time in our hospice, across the community, and at our retail shops, gaining insight into the vital roles everyone plays.
“I’ve also focused on building strategic partnerships, including becoming Deputy Chair for the Palliative and End of Life Care Improvement Group. These connections help ensure our services remain accessible across Tameside and Glossop.
“I also joined fellow Greater Manchester hospice leaders to lobby MPs in Parliament to raise awareness for the funding plight of hospices, and to keep hospice care at the forefront of the minds of our elected representatives.
“We’ve welcomed four new trustees, launched quarterly engagement sessions, and co-designed our Five-Year Strategy, which will be published in June. A big thank you to all who contributed — your input has shaped our future.
“Looking ahead, we’ll continue building strong relationships, delivering exceptional care, and ensuring Willow Wood thrives for years to come. Thank you for being part of our journey.”
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