Tag: Willow Wood Hospice

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A week in the life of a housekeeper at Willow Wood Hospice

Julie Hafford performing housekeeping duties at Willow Wood Hospice

Early starts, plenty of teamwork and countless acts of kindness – there’s much more to housekeeping at Willow Wood Hospice than meets the eye. Over the course of a week, Julie Hafford kept a diary of her daily duties, offering a glimpse into the important role the team plays in helping patients and families feel cared for, comfortable and supported.

If you’d asked me years ago what working in housekeeping at a hospice would be like, I don’t think I could ever have pictured this. Yes, I start early – I’m usually in by 7am – and of course there’s plenty of cleaning to be done. But there’s so much more to it than people might think.

My day often begins with the laundry, getting things washed, folded and ready to go. Other times I’ll be deep into cleaning one of the patient rooms on the Inpatient Unit, making sure everything is fresh, calm and comfortable. Those rooms really matter. They’re someone’s space at a very important time, and I take a lot of pride in making them feel just right.

Julie Hafford performing housekeeping duties
Julie folding bedding in the laundry room.

What surprises people is how much you’re part of the wider hospice life. I’m always stopping to say good morning, having a quick chat, or helping someone find where they need to go. Visitors are often a bit unsure when they arrive, and if I can put them at ease or point them in the right direction, that feels just as important as any cleaning job.

Some days I’ll be upstairs doing offices, kitchens and toilets, other days I’m working alongside my colleagues covering reception areas, family rooms and quiet spaces. We’re a small team, so we all help each other out. There’s always time for a cup of tea and a bit of laughter in between, which makes even the busiest days easier.

Then there are the moments you don’t expect at all. Sitting with someone for a few minutes because they need company. Walking a worried relative to a patient’s room. Keeping an eye out and noticing when someone might need a bit of extra support. That’s not written in any job description, but it’s just part of working here.

Julie Hafford performing housekeeping duties
Julie hoovering the family lounge on our Inpatient Unit.

By the end of the week I’ve cleaned everything from bedrooms and therapy rooms to stairways and shared spaces, but it’s the people that stay with me. The smiles, the thank-yous, the quiet conversations in the corridor.

It’s a physical job and those early starts can be hard, but it’s also incredibly rewarding. Being part of this hospice means knowing that what I do helps create a safe, peaceful place for patients and families when they need it most. And that’s something I’m really proud of.

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Mossley make it hat-trick of Willow Wood Hospice Cup wins

Mossley AFC lifted the trophy for the third successive year as the Willow Wood Hospice Cup match raised £409.05 in support of patient care.

The Lilywhites beat Curzon Ashton 5-3 on penalties after a 2-2 draw at Seel Park on Tuesday evening (21st July) as both teams continued their pre-season preparations.

Kyle Campbell – son of the late former Arsenal, Everton and Nottingham Forest striker Kevin – opened the scoring in the 35th minute for hosts Mossley, who play in the Northern Premier League West Division.

Curzon – who were relegated last season to the Northern Premier League Premier Division – turned the game around to lead before the break with two goals in as many minutes, first from Brad Holmes and then Alex Curran.

Substitute Matt Kadacz levelled five minutes into the second half for Mossley, who converted each of their spotkicks to overcome their higher-division opponents.

Lilywhites captain Mark Lees and his Mossley team-mates were presented with the cup on the pitch after the final whistle.

Supporters of both teams were able to donate in collection buckets at the ground, enter a raffle and take part in a fun sweepstake.

It was all to support the Hospice, based in Ashton-under-Lyne, which cares for patients with any life-limiting illness in Tameside and Glossop and those closest to them.

The Willow Wood Hospice Cup was an annual fixture in the local non-league football calendar for a number of years.

After a hiatus, it was revived last year by former Dukinfield councillor and Civic Mayor of Tameside, Brian Wild, and fellow long-time supporter of the Hospice, Chris Smith.

Mossley hosted the occasion for the second year in a row after beating Droylsden 4-2 on spotkicks 12 months ago following a goalless draw. They also won 2-0 at Glossop North End when the cup made a triumphant return in 2024.

The Hospice would like to thank both clubs; Brian Wild, Chris Smith and Roger Dilkes for organising and supporting the occasion; and everyone who attended and donated.

Hospice patron Brian Wild said: “It was a great game with some fantastic goals and we saw another penalty shootout to determine the winner. Congratulations to Mossley for a hat-trick of cup wins!

“Thank you to everyone at Mossley and Curzon Ashton for their generosity, getting behind the match so brilliantly and supporting the vital services that the Hospice provides to our local community.”

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A friendly face and listening ear on our Inpatient Unit

Brenda Donnelly behind the desk on the Inpatient Unit at Willow Wood Hospice

For Brenda Donnelly, volunteering at Willow Wood Hospice is about giving something back.

Brenda, who lives in Hollingworth, joined the Hospice as a Visitor Liaison Volunteer on the Inpatient Unit in September 2025.

After a 16-year career as a hotel receptionist, she was perfectly suited to a role that combines welcoming people, offering support and helping families feel at ease during difficult times.

The Hospice has long held a special place in Brenda’s heart. Her father received care at Willow Wood before he died 12 years ago, and she always hoped to volunteer when she retired.

Now volunteering three mornings a week, Brenda helps answer phone calls, takes messages for staff and supports visitors and families. Her role also allows nurses and support workers to focus on patient care, while ensuring visitors always have someone available to help.

A typical shift can involve anything from offering refreshments and explaining more about the Hospice, to guiding visitors to where they need to go. Just as importantly, Brenda is there to provide a listening ear.

“I think it’s important that our visitors know there is always somebody willing to sit down with them to listen when they need to talk to somebody other than family,” she said.

One of Brenda’s most memorable moments came on her very first shift, when she welcomed a family whose loved one had just been admitted to the Inpatient Unit while nursing staff settled the patient in.

Brenda believes empathy is one of the most important qualities needed for the role, alongside confidence when speaking with visitors and families and the ability to provide accurate information.

Her advice for anyone considering becoming a Visitor Liaison Volunteer is simple: “Just be yourself and willing to lend an ear.”

What Brenda enjoys most is the sense of teamwork on the Inpatient Unit.

“I love the team, how they all work together and how I was made to feel very welcome and part of that team from day one,” she said.

She also says one of the highlights of every shift is being greeted by Julie Acourt, our Inpatient Unit Administrator.

“I have learned so much from her – she is excellent at what she does.”

For Brenda, volunteering means the world. It is her way of thanking Willow Wood for the care her father and wider family received, while helping to support others going through similar experiences.

Her message to anyone thinking about volunteering at the Hospice?

“Just do it, you’ll love it.”

Has Brenda inspired you to become a Willow Wood Hospice volunteer? Check out our Volunteer Vacancies page to see the exciting opportunities we have available and how you can get involved. 

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Step into the world of Beatrix Potter at 10th Flower Festival

The much-loved Flower Festival at Willow Wood Hospice is marking its 10th edition with an enchanting theme. 

Taking place on Saturday 9th and Sunday 10th May 2026, the popular event will this year be inspired by the magical world of Beatrix Potter.

The author’s recognisable characters such as Peter Rabbit, Jemima Puddle-Duck and Mrs Tiggy-Winkle will be brought to life by local individuals and community groups through creative floral displays.

The festival, based at the Hospice on Willow Wood Close in Ashton-under-Lyne, offers visitors a chance to explore the exhibits at your leisure, while supporting the compassionate care of patients from Tameside and Glossop with any life-limiting illness.

Many of the floral displays will also be available to purchase at the end of the festival, helping to generate even more funds for the Hospice.

On Saturday 9th May at 11am, the event will be officially opened by former Willow Wood patron and trustee, and long-time supporter of the Hospice, Mark Llewellin DL, the High Sheriff of Greater Manchester, who will cut the ribbon.

The cherished annual fundraiser – organised by a dedicated committee of volunteers – has raised around £70,000 over the years. This has funded the care of all services at the Hospice and in the community for a whole week.

Eileen Smith, on behalf of the Flower Festival committee, said: “We’re absolutely delighted to be celebrating the 10th Flower Festival this year, and the Beatrix Potter theme has given everyone so much inspiration. It’s wonderful to see our local community coming together to create such imaginative and beautiful displays, all in support of the Hospice.

“The festival is always a special weekend for us, not only because of the creativity on show, but because of the difference it makes. Every visit helps us to continue supporting Willow Wood Hospice and the essential care it provides to patients and those closest to them.”

The event will run from 10am to 4pm on the Saturday and 11am to 4pm on the Sunday.

Entry is £3.50 per person with all proceeds going to the Hospice, while children aged 12 and under can attend for free.

Light refreshments will be available to buy throughout the weekend.

Before the Flower Festival takes place, the committee has also organised a Coffee Morning at the Hospice on Saturday 18th April from 10am to midday – which includes a talk by Hospice Lead Gardener, Sophie Cordingley, on preparing your garden for spring and summer.

Admission is £3 per person, which includes tea/coffee and biscuits. All proceeds will go towards the Flower Festival.

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Butterfly Memory Appeal raises record amount

Willow Wood Hospice is celebrating its most successful Butterfly Memory Appeal ever, which has raised over £27,000 to help fund its vital services.

Hundreds of supporters came together at the Hospice, based in Ashton-under-Lyne, to release a live butterfly in memory of their loved ones last Saturday (12th July).

Every summer, the Hospice invites the communities of Tameside and Glossop to dedicate a butterfly in memory of someone special to them – whether they have received care at Willow Wood or not – and make a donation which helps to provide compassionate, specialist and dignified care to patients from the local community with any life-limiting illness.

Those who made a dedication received a personalised certificate and their name, as well as that of their loved one, was included in the Butterfly Memory Book, which was available to view at the Hospice during the event.

Around 900 butterflies were released in the Hospice gardens
Around 900 butterflies were released in the Hospice gardens

This year, 900 butterflies were released – more than any other year – in the glorious sunshine in the Hospice’s tranquil gardens, at three release times which were fully booked in advance.

Bethan Creighton, Willow Wood’s Family Support Lead, and Volunteer Chaplain Mark Creighton said a few comforting words to begin each ceremony before individuals and families released their butterflies from their boxes, followed by a repertoire of songs from the Willow Wood Hospice Choir.

The event was attended by the Civic Mayor of Tameside Councillor Shibley Alam – who has chosen the Hospice as one of her charities to support during her year in office – and her Consort Mohammed Khairul Alam, as well as the Lord-Lieutenant of Greater Manchester Diane Hawkins JP LLB and Hospice patron and Vice Lord-Lieutenant Sharman Birtles MBE JP DL.

Vice Lord-Lieutenant Sharman Birtles, Lord-Lieutenant Diane Hawkins and Willow Wood Director of Fundraising and Comms Sam Duncan
Vice Lord-Lieutenant Sharman Birtles, Lord-Lieutenant Diane Hawkins and Willow Wood Director of Fundraising and Comms Sam Duncan

Staff and volunteers manned stalls and the dining room selling a variety of refreshments, cakes, crafts and plants – as well as a raffle and a tombola.

Samantha Kitch, Supporter Care Manager at Willow Wood Hospice, who led on the Butterfly Memory Appeal, said: “We are absolutely overwhelmed by the incredible success of this year’s appeal and wholeheartedly thank everyone who dedicated a butterfly and supported the event, which really was a memorable occasion.

“It’s through the generosity and compassion of our community that we can continue our vital work and ensure that memories live on.

“We’re grateful to Butterflies for Occasions for supplying the butterflies – there were lots of nice comments about the lovely boxes they were in.”

The Butterfly Memory Release is a special event in Willow Wood Hospice's fundraising calendar
The Butterfly Memory Release is a special event in Willow Wood Hospice’s fundraising calendar

The Butterfly Memory Release is one of many events Willow Wood Hospice holds throughout the year, with plenty more still to come in 2025 – including a 5k Wicked-themed Walk around Stamford Park and Chadwick Dam on 21st September.

Since 2020, the cost of delivering hospice services in Greater Manchester has risen by 33 per cent. It costs at least £3.6 million every year for Willow Wood to continue providing its services – 70 per cent of which are provided by its Community Services team at the Hospice and in a patient’s own home.

In March, Willow Wood’s CEO Tracy Minshull and Clinical Director Nicola Cheetham joined hospice leaders at the Houses of Parliament to ask MPs to support reforming the funding model for hospices.

With only 24 per cent of Willow Wood’s annual income funded by the government, the Hospice relies on the local community to cover the shortfall by making donations, organising or supporting fundraising events, donating or buying goods at its eight charity shops, leaving gifts in their Wills, joining the weekly lottery or volunteering.

To find out more about the Hospice, visit www.willowwood.org.uk

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Craft Group celebrate 10 years of creations and fundraising

This year marks a special milestone for the Willow Wood Hospice Craft Group as they celebrate 10 wonderful years of crafting and raising funds to support patient care.

The group, made up of Jean McGuire from Denton, Sue Dray from Stalybridge, Lynn Fielding from Dukinfield, Gwen Towell from Ashton-under-Lyne, Yvonne Davison from Denton, and their newest member Rose Dawson from Mottram, meets every Friday morning at the Hospice.

From 10am to midday, you’ll find them knitting, crocheting, sewing, and sharing stories over their latest creations.

Their talents know no bounds as they make beautiful handmade crafts and goodies for all ages.

These are sold at events held both at the Hospice and in the wider community, including at carnivals, fairs and fun days.

Over the past decade, the group has raised around £10,000 – and that’s on top of the thousands of volunteer hours they’ve gifted in the process.

Much of their materials are donated through our charity shops, but when needed, they’re happy to chip in and buy supplies themselves.

(left to right) Lynn, Rose, Yvonne and Jean had a stall at our recent Butterfly Memory Release event.
(left to right) Lynn, Rose, Yvonne and Jean had a stall at our recent Butterfly Memory Release event.

They’ve even inspired others in the community to donate homemade items for the group to sell – a true ripple effect of kindness.

For Jean, she is giving back as a thank you for the care the Hospice gave to both her mum and her husband.

“We’re all retired and crafting is a passion of ours, so we turned it into something meaningful by supporting the Hospice,” she said. “We really enjoy volunteering for a good cause which means a lot to us all. Ten years has gone so fast!”

Sue, who also makes jewellery for the group, added: “There’s a real community feel at Willow Wood and it feels like we are making a difference. The Hospice is a necessity for the area – I saw both of my parents die in hospital, and the care Willow Wood provides is so important.”

Lucy Ta’ati, Community and Events Fundraiser at Willow Wood, said: “The Craft Group are such a dedicated and talented bunch. Not only have they raised thousands of pounds, but they bring so much warmth and creativity to everything they do. We’re incredibly grateful for their ongoing support – they are a shining example of the difference volunteers can make.”

The group is always happy to welcome new members – whether you’re a seasoned needle crafter or crafter, or you’re just getting started. It’s a fantastic way to meet like-minded people, enjoy your craft, and raise vital funds for patients with a life-limiting illness across Tameside and Glossop.

Interested in joining the group? Find out more and register your interest at willowwood.org.uk/volunteering.

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Meet Caroline – our new Dementia Team Lead

Hello, I’m Caroline, and I’m the new Dementia Team Lead here at Willow Wood Hospice.

I’ve been warmly welcomed into the Community Services team and I’m already really enjoying the role.

I’ve worked at Willow Wood for 13 years, most recently as a Sister on the Inpatient Unit. Before that, I was a District Nurse in Tameside, supporting patients in their own homes. I’ve previously had experience of dementia care working in a nursing home, before I trained to be a nurse. After I qualified, I trained at the Manchester Royal Infirmary and worked there for around two-and-a-half years.

All of those experiences combined have taught me how vital it is to truly see the person behind the dementia diagnosis and maintain their dignity at every stage. During my time as a Sister on our Inpatient Unit, I supported many patients with various types of dementia, and I’ve always recognised the importance of supporting their carers too.

I’ve always had a special interest in palliative care and felt ready for a new challenge—something where I could make a difference for people living with dementia and their families. The aim of the dementia services at Willow Wood Hospice is to give dementia patients and their carers a voice, ensure they are heard, and are treated with the dignity they deserve.

One of the highlights so far has been taking part in the Dementia Café. The first one I attended was a VE Day celebration, which was really special. You could see how much joy it brought to everyone there. The team of volunteers are fantastic—they organise different activities for each café, which not only helps stimulate the person living with dementia but also gives carers a space to connect, share, and build friendships. The sense of community and support is truly heartwarming.

In this role, we often visit patients in their own homes, taking the time to build rapport with both the patient and their carer. A big part of our work is Advance Care Planning—helping people make decisions for the future, while they are still able, based on their wishes. That can be something as simple as identifying their favourite music, which can bring comfort in moments of distress, or discussing where they would like to receive care in the later stages of their illness. It can also be ensuring symptoms are managed with optimal medication management.

We also coordinate with other services—liaising with GPs, signposting to the right support, and ensuring everything is in place, from pain management to physiotherapy, occupational therapy or home equipment.

I feel incredibly lucky to be part of the Willow Wood Hospice team. It’s a beautiful place with a wonderful workforce. We all support one another and share the same goal—to make a real difference to the lives of those we care for.

Looking ahead, together with Wendy, our Assistant Practitioner, we are going to build on the strong foundations already in place for dementia care at Willow Wood and explore how we can develop the support we offer, whilst continuing to listen closely to the needs of our patients and their carers.

With one in two people in the UK expected to be affected by dementia in their lifetime—either by developing the condition themselves or caring for someone who does—the demand for specialist support will only increase. Here at Willow Wood, we’re committed to being there for as many people in Tameside and Glossop as we can. We have one chance to get it right.

Our Dementia Support services include our Dementia Carers Support Group which is unique in that while a carer attends a small therapy group, we provide activities and support for their loved one in the safe environment of the Hospice.

For more information about our services, visit www.willowwood.org.uk/dementia-support

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Hospice teams up with theatre behind the scenes

We’ve loved working with Guide Bridge Theatre on their recent production of The Odd Couple.

Our Retail team has been speaking with Vicky from the theatre’s volunteer coordinators team since November to help supply props for their performances – including a table, chairs, and a glass cabinet pictured from the latest show.

By renting selected items from our shops at a much-lower cost than specialist prop hire companies, the Audenshaw theatre saves money and storage space, as well as accessing unique, period-appropriate pieces.

Once the show ends, we simply collect the items and return them to our shops, ready to be sold.

It’s a collaborative way to support a brilliant local theatre, promote sustainability, and raise vital funds for the Hospice.

We’re looking forward to seeing this little project develop!

“This partnership is a win-win,” Vicky said. “We often need unique items to help bring our stories to life on stage — from vintage armchairs to quirky lamps. Being able to source these from Willow Wood Hospice means we can do so affordably, while also contributing to an incredibly worthwhile cause.”

Paul King, our Warehouse and Logistics Manager, added:  “We’re thrilled to be working with Guide Bridge Theatre. It’s wonderful to see our donated goods taking on a second life on stage, helping to tell meaningful stories and entertain local audiences, all while raising funds for hospice care. It’s a beautiful example of community collaboration in action.”

The next Guide Bridge Theatre production is Agatha Christie’s A Murder Is Announced, which opens on Monday, July 28, and organisers hint that several pieces sourced through the new initiative will feature prominently.

Pictured is a scene from The Odd Couple production and our furniture collection van parked outside the theatre.

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Willow Wood unveils bold new five-year strategy

Willow Wood Hospice has officially launched a new strategy, setting out its vision to remain at the heart of the Tameside and Glossop communities it serves.

The 2025–2030 strategy aims to guide the organisation through the next five years with a clear focus on sustainability, community engagement and continued excellence in care.

Developed through a series of workshops, surveys and open discussions, the strategy reflects the shared values and ideas of the Willow Wood workforce – comprising staff and volunteers.

The result is a 24-page publication that not only offers an insight into the Hospice’s services, but also outlines a bold plan for the future, including a key aim to achieve a balanced and sustainable financial position by 2028.

Hospice patron and local councillor Taf Sharif (left) and the High Sheriff of Greater Manchester Martin Ainscough CBE DL.

At its core, the strategy identifies four key strategic priorities:

Communication – strengthening internal and external communication, community engagement, and branding and identity.

Quality of care – the care and experience patients receive, support for patients and families, and valuing recognition and feedback.

People – focusing on leadership and management, nurturing a supportive and inclusive team culture, and workforce development and education.

Sustainability – robust income generation, effective financial management, strong governance and rigorous quality control.

To mark the occasion, a celebration event was held at the Hospice in Ashton-under-Lyne on Friday (20th June) with staff, volunteers and invited external partners in attendance.

Among those present were Martin Ainscough CBE DL, High Sheriff of Greater Manchester; Councillor Jodie Brown, the Civic Chair of Derbyshire County Council; representatives from Tameside Council’s Adult Social Care team; and NHS Greater Manchester.

Willow Wood Hospice CEO Tracy Minshull (right) with Councillor Jodie Brown, Civic Chair of Derbyshire County Council.

The event featured speeches from Tracy Minshull, CEO of Willow Wood Hospice; Timothy Jackson, Chair of the Board of Trustees; and Hospice patron and local councillor Taf Sharif.

Some guests also enjoyed guided tours of the Hospice’s tranquil gardens in the sunshine, led by Head Gardener Sophie Cordingley and garden volunteer David Johnson.

CEO Tracy Minshull said: “When I joined the Hospice just over a year ago, I outlined my vision to create a new strategy that would guide us into the future and emphasised that our volunteers and staff combined are one workforce.

“I am proud to launch our plan for meaningful progress over the next five years. By working together with our workforce, supporters and partners, we will rise to the challenges and continue to deliver the high-quality, specialist care that defines Willow Wood Hospice.

“Thank you to our staff, volunteers, trustees and patrons for helping to shape the strategy. Their hard work, ideas and passion have been key in creating a plan that reflects our shared vision and commitment to care. We look forward to delivering our services with their continued support.”

The full strategy document is available to view and download from the Hospice’s website at www.willowwood.org.uk/strategy

Printed copies are also available at the Hospice and in its charity shops across Tameside and Glossop.

Hospice volunteers Barbara Lawton (left) and Eileen Smith with trustee John Maltby.