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Healthcare Assistant building skills for compassionate care

Clinical Educator Rachael Grimwood has been supporting Ryan Rusholme, one of our dedicated Healthcare Assistants, as he works towards completing his Care Certificate.

The Care Certificate is a nationally recognised set of standards developed by Health Education England, Skills for Care, and Skills for Health, designed to equip health and social care workers with the essential knowledge and skills to provide safe, compassionate, and high-quality care.

“Since supporting Ryan with the Care Certificate, I’ve really enjoyed seeing his enthusiasm shine. Although new to care, he’s shown a genuine eagerness to learn and is already gaining confidence and demonstrating the skills needed to support our patients effectively — exactly what the Care Certificate is designed to achieve.” – Rachael Grimwood, Clinical Educator

“I’m new to care so I was keen to expand my knowledge of the sector, learn different ways of approaching personal care and add theory to practice, to better support our patients. I like to take in as much information as possible, keep up-to-date with innovative ways of providing care and see different perspectives. I’d like to thank Rachael for her support – it will be great to receive a recognised care qualification at the end of the process.” – Ryan Rusholme, Healthcare Assistant

Together, we’re wishing Ryan the very best of luck on this important step in his care journey!

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Head of Community Services recognised with award

We’re absolutely thrilled to share that our Head of Community Services, Callie Harrop, has won an award at this year’s Greater Manchester Health and Care Champion Awards.
Callie was one of three shortlisted finalists in the Rising Star category and took home the accolade at last night’s ceremony, held at Manchester’s Science and Industry Museum.
We’re also proud to be the only hospice to have been recognised with an award.
The awards are organised by the Greater Manchester Integrated Care Partnership, celebrating outstanding individuals and teams working across health, social care and community services across the 10 boroughs of Greater Manchester.
Since becoming our Head of Community Services in May 2024, Callie has led our Community Services teams to enhance patient pathways, streamline referrals and improve care coordination.
“I was overwhelmed, honoured and humbled to be recognised and receive this award,” Callie reflected. “It was a fantastic opportunity to hear all the wonderful things happening across Greater Manchester and I’m so proud to be recognised as a part of that.”
She was nominated for her award by our Clinical Director, Nicola Cheetham, who shared: “Callie is an exceptional leader whose commitment to compassionate care shines through and has made a real impact at Willow Wood. On behalf of everyone at the Hospice, huge congratulations to Callie – we’re all really proud of her fantastic achievement.”
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‘It’s a bit of a release when I come to Willow Wood Hospice’

After receiving heartbreaking news that her bone cancer is incurable, Tristessa Sedgwick underwent chemotherapy that made her so ill that she felt like she was on the brink of dying.

One phone call to Willow Wood Hospice, however, helped change her outlook.

“A friend of [my husband] Andrew’s came to know Willow Wood when his mum came to the Hospice and suggested we had a look around and get to know the team,” explained the 58-year-old.

“Soon after my chemotherapy, when I was not in a good place, I called the Hospice. Julie from the Wellbeing team asked if it would help if I came in to talk to her whenever it suited me. I said it would – I came in that afternoon and Julie listened to me for two hours over a cup of tea.

“The difference I felt just talking through my emotions was phenomenal. I told Julie I could not thank her enough.”

Tristessa with her husband Andrew and dog Bob in the Hospice gardens

It wasn’t just the conversation with Julie in late August 2024 that helped put Tristessa at ease, it was the environment of the Hospice – which she quickly learned was not just ‘a place to come right at the end’.

“It’s very calm and peaceful,” Tristessa stated. “You come in and feel like you’re taking a big, deep breath because you can let go and just relax a bit. It’s like a bit of a release, a hug. It feels very reassuring when you come in.

“I’ve said categorically to Julie, my GP and everybody that the Hospice is where I want to come at the end. I want it to feel like an extension of home, not somewhere that feels scary.”

As she came to terms with her diagnosis, Tristessa enjoyed attending the Be Active sessions on Wednesdays at the Hospice.

“Even though we haven’t all got the same issues and problems, fundamentally we’ve got a similar diagnosis so you feel like you can relate with other people.

“What struck me from the first session was I expected everyone to be elderly but there were people of mixed ages, which made me realise I wasn’t alone and I couldn’t feel too hard done by.”

Tristessa, Sharon and Deepak in the Bee Active session in The Hive at the Hospice

‘We concentrate on a patient’s individual wellbeing’

Julie Moran, the Hospice’s Wellbeing Team Leader, explains how Tristessa and others are supported by our Wellbeing service.

“At Willow Wood Hospice, we focus on a patient’s individual wellbeing. Our role is to offer a holistic programme of care that supports the patient, their families and carers.

“It is paramount that we are there to help Tristessa and others to carry on their lives, knowing that if they need us, they can call us or drop in. We take pride in supporting local people and are frequently humbled by their bravery and resilience.

“When I reflect on my work, I feel extremely privileged in my role as Wellbeing Team Leader to support Tristessa along her palliative journey – the true hero being Tristessa, who has faced her incurable illness with such courage and dignity.”

As a keen gardener, Tristessa has also been comforted by the serenity of our beautiful gardens.

“When I first came in, Julie encouraged my husband and I to look in the gardens. For me, it was that tranquility that struck me,” she noted.

“I did a mindfulness walk in the gardens for my first Be Active session and met head gardener Sophie, who I had a nice talk with – she even offered to give me some tips for my garden!”

Tristessa with Julie in the Hospice gardens

The array of vital services that the Hospice provides has been beneficial to those closest to Tristessa too.

“My diagnosis doesn’t just affect me, it has a knock-on effect on my family,” she told us.

“I’m very close to my three sisters. We started coming together to the Coffee Mornings at the Hospice – it’s something nice to do and it was good so they became familiar with Willow Wood too.

“I’ve been having counselling with Sarah which has been great, and two of my sisters are going to use it as well. They want to get involved and see somebody.

Sarah Ellenbogen, Senior Family Support Counsellor, explained: “Tris gave me permission to share this small part of the work we’ve done together. In our sessions, we’ve explored how her cancer diagnosis started to define her, dominating conversations and routines.

“By offering Tris space to reflect, she was able to separate herself from her cancer — she was still the person she’s always been. We spoke about losing her agency, and how making small plans, like meeting a friend or getting her hair done, helped her take back some control. Planning, something central to her work as a designer, felt significant.

“Together, we also explored what the future might look like — recognising it still existed, even if different than before. By planning the time she has left, she felt able to have important conversations with loved ones and helped her imagine what life might look like after she was gone. This felt like acceptance.”

‘You don’t realise how vital hospices are until you’re here’

Tristessa’s sisters Scarlett, Saffron and Tiffany grew up in Saddleworth but live in different parts of the region now, so they started getting together at our monthly Coffee Mornings in September 2024.

“The Coffee Mornings are very welcoming and the volunteers make it fun and light-hearted, yet there is still time for us to have a coffee and a talk,” said Saffron. “It’s hard for us to come together in one room so it’s an opportunity for us to have a catch-up face to face.”

Tristessa, Scarlett, Saffron and Tiffany pictured in The Sanctuary at the Hospice

Scarlett, who is looking to access our Counselling service, has already seen the impact hospices like Willow Wood have and was surprised to learn how they are funded.

“At Willow Wood they support the patient and the patient’s family,” she explained. “I feel certainly that I could phone the Hospice at any time. Sometimes you want to speak to someone who understands but isn’t a close family member or friend.

“The focus is very much on patient wellbeing as opposed to making something better because, in a lot of situations, you can’t make it better. That’s what has really opened my eyes about hospices. The community spirit of hospices is very supportive to individuals and also their families.

“I thought hospices were attached to hospitals, I didn’t realise they are largely self-funded. I think if people did realise this, they would be horrified and would want to support more because most people will find themselves needing a hospice at some stage in their life.”

Saffron added: “Unless you become involved, you just think of a hospice as helping people in the very last few days of someone’s life. You don’t realise how vital hospices are until you’re here and that has to change.”

Tiffany has certainly noticed a positive difference in Tristessa since the Hospice has supported her.

“Coming to Willow Wood has really helped lift her back up rather than pushing her down.”

‘My workplace has been phenomenal’

Tristessa’s illness has led to a period of absence from her job as a sales manager at a fabric manufacturer in West Yorkshire, however the unwavering support of her employer Mobus Fabrics has meant work has been one less thing to worry about.

“I’ve not been well enough to work but my workplace has been phenomenal. They know my situation at home and have been super supportive.

“I was talking about resigning and they wouldn’t hear of it – they still see me as part of the team. I’ve worked with them for 10 years and knew them well before I joined. I imagine not every employer is like that, so I’m lucky.

Such is how much the company value her, 13 members of the Mobus team took on the Yorkshire Three Peaks Challenge in April to support Tristessa and to raise funds for Willow Wood Hospice.

They set themselves a target of £10,000 and raised 80 per cent of that total in less than a week, so they increased their target and have raised over £20,000 – an incredible amount!

“Tris is more than just a colleague to us – she is family,” said Managing Director Lee Paxman. “She has been part of our team for many years, and now, as this amazingly strong woman faces an incredibly difficult journey with incurable bone cancer, we want to do something to show our love and continued support.

“The walk was not just a challenge – it was a tribute to Tris and a way to give back to Willow Wood Hospice, the place that is bringing her peace, comfort and care when she needs it the most.”

In honour of Tris, UK Fabric Shows also donated £5,000 to Willow Wood and would like to support the Hospice as their adopted Charity of the Year.

Tristessa’s colleagues from Mobus Fabrics have helped to raise over £20,000 for Willow Wood Hospice

Focusing on quality of life

Tristessa was first diagnosed with scleroderma in 2013 – a condition similar to arthritis but affecting connective tissue rather than joints.

A CT scan eventually revealed something far more serious – cancer in her lungs, which then spread to her bones.

“Once I heard it had spread to my bones, I thought this is terminal,” she said.

Tristessa was referred to the Christie for chemotherapy over the summer, but the treatment left her extremely ill.

“My husband and I decided I couldn’t have any more chemotherapy, it was giving me no quality of life.”

With the support of her consultant, Tristessa chose to focus on quality of life.

Tristessa has been able to resume one of her favourite activities: walking her miniature Schnauzer, Bob, around Mossley, where she lives. Walking became her way of staying mobile after her diagnosis.

“Everything I’ve been through makes you realise it’s those small pleasures in life that are the most important things,” she said.

“It’s just one day at a time. The network I have around me has helped me psychologically as well as physically. I feel lucky that I’ve got this window of life, however long, and some people don’t get that.”

Tristessa has visited the Hospice for her Be Active sessions and continues to receive support from our Counselling team. For more information about the Hospice’s services, visit www.willowwood.org.uk

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New community partnership aims to enhance patient care

Willow Wood and GTD Healthcare have been working in partnership on an exciting 12-month pilot project, aimed at enhancing the delivery of palliative care at the Hospice.

The initiative, which began in February 2025, was developed from an idea of the Hospice’s Clinical Director Nicola Cheetham.

A passionate advocate for nursing, Nicola proposed trialling a new model of care that places a senior nurse with enhanced skills and non-medical prescribing (NMP) responsibilities alongside doctors on the Hospice’s Inpatient Unit.

Nicola said: “This collaboration builds on the success of our previous partnership in 2022, when GTD Healthcare supported our out-of-hours medical cover.

“We are excited to see how this new initiative enhances patient care and look forward to working closely with GTD Healthcare to develop further opportunities for partnership and service improvement.”

Recognising the value of this innovative idea and the challenges of implementing it, GTD Healthcare – a social enterprise that delivers GP practices, urgent care and community services across the North West – provided one of its experienced clinicians to support the pilot.

Claire Wilson, a Senior Clinical Practitioner and Specialist Palliative Care Nurse, has had a positive impact since February when she started working two days a week alongside the Hospice’s medical and nursing teams, delivering specialist palliative care within the Inpatient Unit.

Claire Wilson has been working on the Inpatient Unit at the Hospice since February 

Claire said: “This is such an exciting opportunity for me — it’s the first time I’ve worked in Tameside, but having worked in a hospice before, I know just how special and impactful they are.

“The team here have made me feel incredibly welcome. I see this as not just a learning opportunity for the whole team, but for me too. Ultimately, everything we do is about enhancing patient care, and I’m really proud to be part of this pilot.”

In addition, Margaret Hayes, Palliative Care Lead at GTD Healthcare, is also overseeing clinical supervision to the Hospice’s Inpatient Unit team on a monthly basis.

A full evaluation of the pilot will take place after six months but the early feedback has been overwhelmingly positive.

Margaret commented: “This is a great opportunity for GTD Healthcare to work with our wider partners and show the wide range of knowledge and expertise that the organisation has. We are really looking forward to our ongoing work with Willow Wood and to see how the project progresses.”

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‘He would be proud’ – Family honours Hospice volunteer Danny

Danny Goodwin was a loving husband, father and family man, and a lifelong Manchester United fan and an avid concert-goer.

“He was quite an active person and we used to go dancing together,” his wife Vera said. “He liked to go out and keep busy – he used to like going for a pint and he was in a quiz team.”

Born in Hattersley and one of eight children, Danny was brought up in the countryside and loved walking.

“We used to go on hikes with dad’s (large!) extended family when we were kids which has left us with such happy memories,” his daughter Jane told us.

“He was always good at art and took some lessons later in life – we have some of his paintings hanging in our homes.”

Danny harnessed his interest in art to become a painter and decorator, and his love of the outdoors led to him volunteering in the Willow Wood Hospice gardens for 15 years.

He was inspired to give back after one of his sisters, Janet, received end-of-life care at the Hospice.

“Dad loved helping out in the gardens and he would even bring our beloved dog Cassie with him. I came with him one day just to help too,” said Jane, who lives nearby in Ashton-under-Lyne.

“He also helped out at some fundraising events – he would get involved in the duck race and took part in the Firewalk one year too.”

Danny at the duck race

‘Fantastic care – not just for my dad, for us too’

Danny was therefore familiar with the Hospice’s surroundings when he became ill.

“He said he really wanted to go to Willow Wood Hospice,” Vera explained. “It was always where he wanted to be. He was very happy in here although he was really poorly.

“You weren’t worried about leaving him at Willow Wood because you know he’d be really well looked after.”

Danny came to the Hospice’s Inpatient Unit in June 2015 and spent eight days in our care before he died from lung cancer, aged 73. His family were very grateful for the care he received.

Danny’s daughter Louise said: “The staff were really good and attentive. I can’t praise them enough, honestly. Fantastic care – not just for my dad, for us too. We felt he was in such good hands and it took a lot of the stress off us, particularly my mum. Nothing was too much trouble. You don’t feel rushed to leave and we could bring the dog to see him. It feels like you can come any time and it feels peaceful.

“Just to be able to come and spend time in such a beautiful environment was so lovely. It was June so the weather was lovely and we used to wheel him outside so he wasn’t indoors all the time – the rooms are attached to the gardens which is great.”

How Danny’s family still support the Hospice

Jane (left), Vera (centre) and Louise in the Hospice gardens

Louise said realising the Hospice was largely funded by donations from the community was the driver to support it more.

Jane added: “I just feel like that’s what he’d want us to do. He would be proud.”

Since Danny’s death, the family have supported the Hospice in a number of ways.

Vera, Jane and Louise all play our weekly Lottery and have attended fundraising events over the years, while Vera also donates clothes to our charity shops.

“We go every year to the Flower Festival, the Last Night of the Proms and the Garden of Lights, which are all lovely events,” said Louise.

Jane added: “We always donate for Light up a Life. Louise and I also did the Midnight Wander before dad died. The year after, I did the abseil from Ikea and managed to raise £1,000. I just felt that I needed to give something back and I loved it.

“My dad also decided that he wanted donations at his funeral to go to Willow Wood.”

Jane (left) and Vera at the IKEA abseil

They also attend the Butterfly Memory Release every summer in the Hospice gardens that Danny helped to maintain.

“It’s just beautiful and particularly because it’s in the gardens where dad volunteered,” said Jane.

“It’s amazing how many people come to it. It’s just a very nice, calming atmosphere. It’s peaceful and you can just reflect.”

‘People should not be fearful of a hospice’

Living locally, Danny’s family were aware of Willow Wood but didn’t know much about it until Danny’s sister Janet was cared for.

They think more people are becoming aware of what hospices do and that they are not places to be feared.

“I think people are more aware of it these days, definitely. I think people should not be fearful of a hospice at all,” Louise said.

“I have said to people that I know that the Hospice is a beautiful place. It’s uplifting in a way. The fact we can still come in years later is of great comfort to us.”

They want others to support Willow Wood so our specialist teams can continue to support more families like theirs.

“It’s worth supporting the Hospice because people need it,” said Jane. “It’s an important part of the community as well. When we come to the Coffee Mornings here, or the other events, we’re here for a sad reason in our lives, but it’s still a lovely community feeling.”

If you would like to find out more about the services Willow Wood Hospice provides, you can visit www.willowwood.org.uk or call 0161 330 1100.

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Collaboration is at the heart of hospice care

At Willow Wood Hospice, collaboration isn’t just a word – it’s the foundation for how we work. 

Our mission is to lead and deliver high-quality, specialist palliative and end-of-life care, support and education to those in our local community living with a life-limiting illness.

We achieve this through close-knit teamwork that puts our patients and those closest to them at the centre of everything we do.

For years, our dedicated staff have worked closely with the Community Specialist Palliative Care (CSPC) team. This collaboration is more than a partnership – it’s an integrated approach to care.

Every day, nurses, who are part of the CSPC team, from Tameside and Glossop Integrated Care NHS Foundation Trust join our daily triage meetings and engage with all of our clinical teams – from Wellbeing Support to Therapy Support.

They provide specialist support in a patient’s home environment, as well as education and support to staff within the local community – such as GPs and district nurses.

The Specialist Palliative Care team based at Willow Wood Hospice

Since 2019, the community palliative care and respite teams have made the Hospice their home, while the hospital palliative care team joins us weekly, representing the multidisciplinary team.

This regular interaction enables us to provide holistic care to patients and those closest to them from across our community, ensuring they receive the services and support they need when they need it most.

Zoe Price, on behalf of the Community Specialist Palliative Care team, said: “We carry out joint visits if required and are always liaising with all teams, ensuring a patient receives the right service at the right time.

“We have a close working relationship with the Hospice teams. Daily conversations and communication help make our patients’ experience the most positive it can be during a difficult time.

“We are continually sharing information, sometimes on an ad-hoc basis, which we may not have the opportunity to if we were not in the same environment.”

Rebecca Stimson, Community Services Therapy Lead at the Hospice, commented: “Working collaboratively with the Specialist Palliative Care nurses ensures that the needs of all patients and those closest to them are assessed holistically.

“We work closely with the Specialist Palliative Care nurses and patients are supported by this, as they know their needs are being addressed.”