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Willow Wood welcomes palliative care commitment and urges fairer funding

Willow Wood Hospice has welcomed the government’s renewed commitment to palliative and end-of-life care, while also calling for fairer and more sustainable funding for hospices.

The response follows a statement made by Care Minister Stephen Kinnock at Hospice UK’s recent annual conference in Liverpool.

Writing on behalf of the Secretary of State for Health and Social Care in a letter to Hospice UK, the Minister addressed Hospice UK’s four-point plan for fair hospice funding and recognised the vital role hospices play, as well as the serious financial pressures many are facing. These pressures have already led to staff and service cuts in some areas at hospices across the country.

The government has confirmed that Integrated Care Boards (ICBs) must commission palliative and end-of-life care services. This is supported by national guidance to help ensure local people can access the care they need. However, the Minister said difficult financial conditions and high national debt mean the government cannot provide funding beyond the existing £180 million support package.

This funding includes £100 million for buildings and facilities for adult and children’s hospices, and £80 million in running costs for children’s hospices over three years. The Minister explained that extra funding requested by Hospice UK would cost several hundred million pounds each year and is not possible at this time.

The government also highlighted NHS England’s Medium Term Planning Framework, which aims to improve care for people at the end of life by reducing avoidable hospital stays. A new Palliative and End of Life Care Modern Service Framework is also planned for spring 2026, with a focus on improving quality, fairness and long-term planning of services. There is an aim to move away from short-term grants towards more stable, long-term funding arrangements.

Tracy Minshull, CEO of Willow Wood Hospice

Willow Wood Hospice’s Chief Executive Officer (CEO), Tracy Minshull, said: “We are grateful for the support we receive and we welcome the government’s recognition of how important hospices are for patients and families at the most difficult times. Our services help relieve pressure on local provision and fill gaps in the care system.

“However, our ICB funding position remains a real concern. Willow Wood currently receives just 24 per cent of its annual funding from the government, which is well below the national average of 33 per cent. This puts ongoing pressure on our services and workforce. We haven’t had to cut vital services yet but, should this continue, it is inevitable that services and support will be affected.”

She added: “Now more than ever, the hospice sector needs a major change in how it is funded, so it was deeply concerning that the recent Budget did not address the wider funding crisis.

“We remain committed to working together with our ICB colleagues and partners across health and social care to make sure hospices like ours are funded properly. This will help us continue to provide the specialist care people need, now and in the future.”

The impact of hospice care can be seen through people like Jai Mistry, who first came to Willow Wood Hospice while caring for her husband, Balu, who had a rare neurological condition called progressive supranuclear palsy (PSP).

Jai Mistry

Jai left her job to care for Balu full-time. Together, they accessed wellbeing sessions and therapies at the Hospice, which helped ease both physical and emotional pressures.

Jai said Willow Wood was “totally the opposite of what I expected” and gave her “a sigh of relief”, explaining that the reassurance, regular check-ins and compassionate care made an overwhelming situation more manageable.

After Balu died in May 2025, Jai – who had once thought hospices only provided end-of-life care – continued to receive counselling and support through the Hospice’s Family Support team.

Her story shows how hospices provide care free of charge for patients and families before, during and after death, and help people with any life-limiting illness to live as well as possible, for as long as possible.

Jai and Balu

CEO Tracy Minshull added: “We are privileged to support patients and families at some of the most difficult times in their lives, and we simply could not do this without the generosity of our supporters. Every donation helps us to provide compassionate, specialist and dignified care.

“We are continually inspired by the kindness of our local communities and the extraordinary commitment they show to Willow Wood. Their support plays a vital role in ensuring we can continue to deliver the very best services at the point of need, now and in the future.”

Willow Wood Hospice is a charity and relies on fundraising, donations, volunteers and Gifts in Wills to raise around three quarters of the money needed each year to stay open in Ashton-under-Lyne.

The Hospice remains committed to working with the NHS and government to help create a fairer, more sustainable future for hospice care in Tameside and Glossop.

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Tracy Minshull reflects on first year as CEO

Tracy Minshull says she feels “both proud and humbled to lead such an incredible organisation” as she marks a year in charge of Willow Wood Hospice.

Tracy officially took over the reins as Chief Executive Officer from Karen Houlston on 1st May 2024.

It has been a busy and rewarding first 12 months in the role for Tracy, who has worked in the health and social care sector for over 25 years.

Reflecting on her time at the Hospice so far, she said: “One early moment stood out to me: a patient’s husband said: ‘Even the smallest things, you do really well’. It’s a simple statement that perfectly captures the care we provide.

“This year has been all about relationships. It’s been a privilege to connect with our staff, volunteers, trustees, patrons, and the families we serve. I’ve spent time in our hospice, across the community, and at our retail shops, gaining insight into the vital roles everyone plays.

“I’ve also focused on building strategic partnerships, including becoming Deputy Chair for the Palliative and End of Life Care Improvement Group. These connections help ensure our services remain accessible across Tameside and Glossop.

“I also joined fellow Greater Manchester hospice leaders to lobby MPs in Parliament to raise awareness for the funding plight of hospices, and to keep hospice care at the forefront of the minds of our elected representatives.

“We’ve welcomed four new trustees, launched quarterly engagement sessions, and co-designed our Five-Year Strategy, which will be published in June. A big thank you to all who contributed — your input has shaped our future.

“Looking ahead, we’ll continue building strong relationships, delivering exceptional care, and ensuring Willow Wood thrives for years to come. Thank you for being part of our journey.”

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Hospice leaders urge MPs to support funding reform on Parliament visit

Our CEO Tracy Minshull and Clinical Director Nicola Cheetham went to Parliament yesterday (Tuesday) to ask MPs to support reforming the funding model for hospices.

During the event, the Greater Manchester Hospices Provider Collaborative asked MPs to sign a joint letter to the Minister of State for Health and Social Care.

The letter called for the Government’s new 10-year health plan to include improvements to palliative and end-of-life care, and a reformation of the current hospice funding model.

Currently £11.7bn is spent on health care for people in the last year of their life in the UK, with 80 per cent spent in hospitals and just four per cent on hospice care. Hospices in Greater Manchester care for around 10,000 patients every year.

Since 2020, hospice costs in Greater Manchester have risen by 33 per cent, with two-thirds of costs paid for by fundraising within the local community.

The Government announced just before Christmas that hospices in England will receive £100m over the next two years, which has been welcomed by Greater Manchester’s hospices.

However, it can only be spent on improvements such as to buildings, IT systems and outdoor spaces and does not cover day-to-day running costs.

Tracy and Nicola with other Greater Manchester hospice leaders outside Parliament

Tracy Minshull, Willow Wood Hospice CEO, commented: “Willow Wood Hospice has a vital role in providing compassionate, specialist care for any adult in our local community with a life-limiting illness.

“The current funding model is simply unsustainable. With rising costs and increasing demand, we urgently need a fairer, long-term solution to ensure hospices like ours can continue to support those who need us most.

“Meeting with some of our Greater Manchester MPs in Parliament was an important opportunity to highlight these challenges and call for meaningful change. We hope the Government will listen and take action to secure the future of hospice care.

“Thank you to Trish Cavanagh, from Tameside and Glossop Integrated Care NHS Foundation Trust, who attended to support us as our locality lead.”

The Greater Manchester Hospices Provider Collaborative is a long-standing strategic partnership between the seven adult and two children’s hospices across the region’s 10 boroughs, who work closely together to improve the quality, access and sustainability of services.

The parliamentary event was sponsored by Makerfield MP Josh Simons.

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Listen to our CEO on The Business Podcast

Our CEO, Tracy Minshull, features in the latest episode of The Business Podcast with Dave Sweeton.
 
During their chat, Tracy shares insights into what it takes to lead Willow Wood Hospice and discusses the vital role the Hospice plays in our local community.
 
If you would like to have a listen, you can do so here:
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New CEO proud to lead Willow Wood into the future

The new CEO of Willow Wood says she wants to make sure the Hospice “continues to have a strong voice” within Greater Manchester and beyond.

As the Hospice based in Ashton-under-Lyne celebrates 25 years of providing compassionate care in May, the month also heralds the start of a new era.

Tracy Minshull officially takes over the reins from Karen Houlston, who is retiring having led the organisation for over 10 years and been part of the Hospice for almost as long as it has been open.

“I feel really humble, Willow Wood is an amazing place,” said Tracy. “It’s been particularly inspirational meeting with staff individually and seeing the difference each individual makes in their role.

“One thing they all say is how passionate they are about working at Willow Wood. I’m really proud and privileged to be the new CEO moving the Hospice forward into the future.”

Tracy, who most recently worked in local government as a commissioner, brings a wealth of experience of working in the health and social care sector for the past 25 years.

Explaining how this will aid her in the role, she said: “Primarily around partnerships so working with our system partners in Tameside and Glossop to really make sure Willow Wood is seen as the area’s centre of excellence for palliative and end-of-life care.

“I am hoping to further enhance the relationships with system partners and the local council, as we contribute so much to existing Tameside plans around supporting people in our local communities to living well at Home. I am also keen to ensure that we build new strategic relationships, enhancing our strategic presence moving us forward past 2024/25.”

Keen to hit the ground running, Tracy has already mapped out how she plans to spend her first 100 days in post.

“The first month is focusing on internal communications so getting to meet everyone. My intention is to meet every member of staff individually to get to know what brought them to Willow Wood, what keeps them here and their skills and expertise.

“The second month will focus on our external partners and stakeholders, getting to know our Trustees better, getting a sense of the partners we already work with in the local community and the new partnerships we wish to forge as we move forward.

“The last month will be focused primarily on strategy and governance, looking at some of our processes and procedures and trying to make sure that we are as ready for the future as we can be.”

Tracy is also eager to ensure Willow Wood continues to be part of the conversation surrounding the need for a sustainable funding model for all hospices.

“In Greater Manchester, we are very fortunate to have the GM Hospices Collaborative,” she said.

“Certainly, I want to be in that group of CEOs to really drive the national agenda as well. I want to work with Hospice UK to make sure Willow Wood’s voice is heard within that arena.

“We recognise that we are in really challenging financial times across the board – that being said, we still have to keep pushing for a sustainable funding model to move forward with.”

And Tracy won’t be afraid to get involved in every aspect of hospice life, with Willow Wood renowned for putting the fun into fundraising.

She added: “My daughter has put us in the ballot for next year’s London Marathon so we’re waiting to find out if we get a place!

“I’m keen to do anything which helps to raise the profile of the Hospice as well as raise vital funds. The thought of a skydive is somewhat terrifying but anything like that would be fine.”

Pictured: Tracy Minshull (centre), the new CEO of Willow Wood Hospice, with some of the Hospice’s nursing staff

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Much-loved CEO set to retire next year

CEO Karen Houlston in the Willow Wood Hospice Garden

The much-loved and long-standing chief executive of Willow Wood Hospice has announced she will retire next year.

Karen Houlston will stand down from her position in May 2024, during the hospice’s 25th anniversary year.

Karen first joined as a part-time bookkeeper and has been at the hospice, based in Ashton-under-Lyne, since January 2000.

With a finance background, she has fulfilled a number of roles at the hospice – including Admin Manager, Finance & Services Lead and Hospice Exec Manager and after completing a Master’s Degree at Lancaster University in ‘Hospice Leadership’ in October 2013, Karen then went on to become CEO.

Karen has overseen a number of exciting and prominent changes to hospice services, and is well known and highly regarded within GM Hospice and the local healthcare community.

Her legacy is one of care, compassion and innovation – some of the values which have helped to shape the hospice.

Karen Houlston has been CEO of Willow Wood Hospice for almost 10 years
Karen has been CEO of Willow Wood Hospice for almost 10 years

Karen has worked tirelessly to ensure the hospice provides high quality, multi-professional care, support and education across Tameside and Glossop.

Karen said: “It really has been an honour and a privilege to lead this amazing organisation and to have been instrumental in its development over the years, even during the difficult times of the Covid pandemic.

“I know there are financial challenges ahead but there is also an increasing need for our services and so much more we can do to support our community. But I also know the team here are in a great position to meet these goals. I truly believe Willow Wood Hospice will continue to go from strength to strength continuing to provide the special care for the people of Tameside & Glossop.

“I know it is still some time away but I want to say a huge thank you to everyone I’ve had the pleasure of knowing and working with at Willow Wood Hospice over the years, from the Board of Trustees who work tirelessly to govern the organisation to our dedicated staff and army of volunteers. I also want to thank our wonderful donors and fundraisers for their continuous support, I have met some incredibly brave and amazing people.

“I will always be a supporter of Willow Wood and hospice care and wish them every success in the future.”

CEO Karen Houlston outside the entrance to Willow Wood Hospice
CEO Karen Houlston outside the entrance to Willow Wood Hospice

Philip Millson, Chair and Trustee of Willow Wood Hospice, said: “Karen has devoted her professional career to the hospice from the very beginning and is well-respected amongst colleagues and health professionals.

“On behalf of the board of Trustees, I want to thank Karen for her dedication and hard work over the years, where she has striven to ensure that the care the hospice provides is second to none.

“Karen has led our wonderful hospice with compassion, strength and diligence and we look forward to celebrating her success in what will be a milestone anniversary for the hospice next year.

“Karen will be greatly missed, but I wish her a very happy and well-deserved retirement with our best wishes for the future.”

The hospice is now actively recruiting for a new CEO, whose appointment will be announced in due course.

By Adam Higgins